Handling Customer Disputes with Respect and Clarity

At DTF Transfers Australia, we’re committed to providing high-quality transfers with honesty, respect, and clear communication. We know that expectations around timing and delivery can sometimes cause stress, so we aim to set realistic timelines and treat all concerns professionally.

Handling Times: Monday to Friday, Standard Business Days

Our standard handling time is 3 to 6 business days (Monday to Friday only).

• Our orders are processed and printed only on standard business days.
• We do not process or print orders on weekends or Queensland public holidays.
• This timeframe accounts for our print queues, quality checks, and any unexpected issues.

By allowing this window, we avoid over-promising and ensure that all jobs receive the care they deserve.

Same Day Transfer Option (COMING SOON)

For urgent orders, we offer a Same Day Transfer service (with a Surcharge):

• Orders must be placed by 10:30 am on a standard business day (Mon–Fri).
• Transfers will be printed that day and dispatched the following business day.
• A surcharge does applies to cover the additional resources required to prioritise and fast-track your order.

⚠️ Please note: Placing an order at 11:00 am and expecting to collect it at 3:00 pm the same day is not realistic or reasonable. Transfers need proper production and curing time to maintain quality.

Realistic Delivery Expectations

While some businesses advertise 48-hour delivery, these timelines are often not met. At DTF Transfers Australia, we prefer to provide achievable timeframes so you can plan with confidence, rather than risk disappointment.

Shipping with Australia Post

We dispatch all orders with Australia Post, Parcel Post. Once dispatched:

• We provide full tracking details by email.
• Delivery times are determined entirely by Australia Post, not us.
• Rural and regional deliveries often take longer.

It’s also important to be aware that Australia Post can experience delays during busy times of the year. This is especially true in November and December during the Christmas rush, as well as around other holiday periods. Please keep these factors in mind when planning your orders.

For example, a customer in rural Victoria recently experienced a 5-day delivery window. While frustrating, this was caused entirely by postal schedules, which are beyond our control.

Our Approach to Dispute Resolution

We handle all disputes with fairness and professionalism. Our process includes:

Active Listening & Empathy

Every concern is heard and acknowledged respectfully.

Clear Communication

• We manually send an email once we begin processing your order.
• We send a follow-up email with shipping details or local pick-up instructions once your order is printed and complete.
• If delays occur, we notify you promptly.

Documentation

All disputes and communications are recorded to ensure accountability.

Offering Solutions

• If the error is on our side (e.g., print defect, wrong design), we will reprint or replace.
• If delays are due to shipping, we’ll guide you on tracking and contacting Australia Post. We have personally found the best action is to contact your local post office with the tracking details.

Zero Tolerance for Abuse

We have zero tolerance for abusive behaviour toward our staff.

• Threats, inappropriate language, or swearing will result in an immediate ban from our services and all communications ceasing, regardless of whether the issue has been resolved or not.
• In extreme cases, we will notify the police.
• We believe it is never appropriate to treat one another with anything except respect.

Escalation Pathways

If you remain dissatisfied, you may escalate to your state’s consumer protection agency or the ACCC. We will fully cooperate with any official process.

At a Glance: What to Expect

Service Type	Timeline	Notes
Standard Orders	3–6 business days (Mon–Fri)	No processing on weekends or QLD public holidays
Same Day Transfers	Order by 10:30 am (Mon–Fri), print same day, dispatch next business day	Surcharge do apply
Delivery	Managed by Australia Post	Rural/regional areas may take longer
Communication	Manual processing email + shipping/pick-up email	We keep you updated
Customer Conduct	Respect required	Abuse = service ban & possible police notification

DTF Transfers Australia – Shipping & Handling FAQ

Q: How long does it take to process my order?
A: Our standard handling time is 3–6 business days (Monday to Friday only). We do not process or print orders on weekends or Queensland public holidays.

Q: Do you offer urgent or same day services?
A: Yes! We offer a Same Day Transfer service for orders placed before 10:30 am on a business day. Transfers are printed that day and dispatched the following business day.
Please note: a surcharge applies for this service.

Q: Can I order at 11:00 am and pick up at 3:00 pm the same day?
A: Unfortunately, no. Printing and curing transfers takes time, and this expectation is not realistic.

Q: How are orders shipped?
A: We ship all orders via Australia Post Parcel Post with full tracking. Delivery times are controlled by Australia Post, not us.

Q: Do deliveries take longer during busy times?
A: Yes. Australia Post can experience delays, especially in November and December (Christmas rush) and around public holidays. Please allow extra time during these periods.

Q: Will I get updates about my order?
A: Yes! We manually send an email once your order is being processed, and another email with your shipping details (or pick-up instructions for local customers).

Q: What is your policy on customer behaviour?
A: We have zero tolerance for abuse. Threats, swearing, or inappropriate behaviour towards our staff will result in a ban from our services and, in extreme cases, referral to the police.

✅ For full details, see our Customer Disputes & Handling Policy.

Wrapping it all up

At DTF Transfers Australia, we balance speed, quality, and fairness. We’d rather set achievable expectations than over-promise and disappoint. Our team is here to help, but we expect respect in return.

If you ever have a concern, reach out—we’ll listen, communicate clearly, and do everything within our policies to find a fair solution.